News Flash Home
The original item was published from 2/18/2021 10:23:00 AM to 2/18/2021 11:41:07 AM.

News Flash

News Releases

Posted on: February 18, 2021

[ARCHIVED] City works to restore water service, activates hotline/website

Utility Billing Office exterior

City crews and contractors continue to work to identify, isolate and/or repair broken water lines and refill the City’s water tanks and water towers; at the same time, City officials will activate a hotline and webpage for residents to seek information.

City officials anticipate that the system will be fully restored in about two to three days, although some residents may see service return before then. Yesterday, City crews completed filling up the main tanks at Water Plant No. 3, and additional storage capacity is actively being filled up at the water plant this morning. The additional capacity at the water plant is expected to be filled today. Thereafter, crews will immediately work to fill the remaining water towers.

Water line breaks continue to be identified, isolated and/or repaired by City and Contractors crews. As of yesterday, 100 identified areas had been sealed off to mitigate leaks. An additional 34 areas were isolated yesterday evening, and another 35 meters were reported to City staff by this morning.

In addition, City staff secured 12 pallets of water from Canteen Victoria to be divided between community partners Citizens Medical Center and DeTar Hospital, and the City continues to work to identify additional sources of water to help meet the needs of the community. Each hospital will be receiving six pallets containing 288 cases, a total of 6,912 bottles of water. Bottled water of any kind has become scarce because of the increased demand as cities throughout the region experience system failures. 

The phone number residents have been asked to report leaks to – 361-485-3381 – will be activated this morning at 10 a.m. as a hotline. Residents will be able to call the hotline and ask general questions about our situation and seek updates, resources, and relevant information. Water leaks can continue to be reported to this hotline. In addition, a new webpage – – has been created that contains all daily water-related news releases, virtual briefing videos, and resources. 

Restoring water service to all of Victoria will likely take two to three days, City officials said during a press briefing Wednesday. Residents are encouraged to keep their water faucets turned off so that water pressure can rebuild in the system.

Mayor Rawley McCoy and City Manager Jesús A. Garza provided an update to local media and the public via a Zoom webinar broadcast live to Facebook to discuss the recent interruptions in the City’s water system and other issues related to the historic winter weather in Victoria. The press briefing can be viewed in its entirety on the City’s Facebook page and on Suddenlink cable channels 15 and 115.

Unlike the water failure that occurred during Hurricane Harvey in 2017, which was the result of a power outage, the loss of water service that many residents are experiencing is a result of two factors: water main lines breaking as pipes thaw and increased demand on the system due to the severe winter weather.

The City will continue to host daily press briefings and provide daily written updates through email, its social media channels, partnership with local media, and the new webpage The City also will continue to share pressing information and updates throughout the day as more information becomes available on its website and social media pages. Governor Abbot will be providing a statewide update at 3 p.m., so today’s local virtual briefing will take place at 4 p.m. All other daily local briefings are planned to take place at 3 p.m.  

City and County leaders have been attending daily meetings since the storm began to discuss solutions to the problems Victoria is facing.

Facebook Twitter Email

Other News in News Releases

City of Victoria Municipal Court building

Candidate list finalized for City Council election; 3 seats uncontested

Posted on: February 16, 2024 | Last Modified on: August 31, 2021
Riverside Park duck pond gazebo

Duck pond ribbon-cutting, fishing event postponed due to weather

Posted on: February 14, 2024 | Last Modified on: August 31, 2021
Duane Crocker

New mayor to be sworn in Feb. 20

Posted on: February 9, 2024
Exterior of the public safety headquarters. A large two-story building with public safety logos

City nears groundbreaking for public safety headquarters

Posted on: February 7, 2024 | Last Modified on: August 31, 2021
Logo for the Bicentennial Ball presented by Prosperity Bank on April 13. Logo includes six flags.

Tickets selling out for Bicentennial Ball presented by Prosperity Bank

Posted on: February 6, 2024 | Last Modified on: August 31, 2021
Aerial view of a large carnival at the Victoria Community Center grounds.

City seeks residents’ input on Victoria Community Center improvements

Posted on: January 30, 2024 | Last Modified on: August 31, 2021
Riverside Park duck pond gazebo

City to host ribbon-cutting for Riverside Park duck pond

Posted on: January 30, 2024 | Last Modified on: August 31, 2021
People smiling and standing around a Municipal Court table.

Municipal Court plans extra court sessions for Warrant Resolution Month

Posted on: January 30, 2024 | Last Modified on: August 31, 2021
Five portrait headshots

Public Works announces certifications

Posted on: January 23, 2024
A gazebo overlook with railing lined by Christmas garland and surrounded by planter boxes

Duck pond reopens in Riverside Park

Posted on: December 15, 2023
Kids run and play in foam snowflakes. A woman holds a small child up high.

Merry on Main offers festive family fun

Posted on: December 12, 2023