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Customer Service Requests
Thank you for contacting the City of Victoria. Customer Service Requests received during normal business hours are usually acknowledged within the business day. Requests received after hours, on weekends or holidays will be acknowledged on the next business day.
Frequently Asked Questions
Please review the City’s Frequently Asked Questions page to find information about common problems. If you do not find the answer to your issue, submit a new service request.
Code Enforcement
Name and contact information are especially useful when reporting repeat city code violators. However, this information is optional.
Not all complaints submitted apply to City Codes. In order for the Code Enforcement Division to reply or provide you with the status of your complaint, please call 361-485-3330 or provide a contact number or email when submitting your service request form.
Emergencies
- For all Police, Fire and Medical Emergencies please call 911
- To report a crime, call the Victoria Police Department at 361-573-3221
- Do not submit a Customer Service Request to report any type of crime
- For immediate emergency assistance, call 911
Immediate Assistance
- If you need immediate assistance please access the Staff Directory to contact the appropriate department.
Service Request Forms
- Complete the Customer Service Request Form to submit your service request.
- To submit a request without logging in/creating a new account, you may use our Anonymous Request Form.
- If you choose to submit anonymously, you will not receive a response and your ticket cannot be tracked!
- To submit a request without logging in/creating a new account, you may use our Anonymous Request Form.
Tree Limbs & Missed Garbage Collections
- If you need tree limb or larger item picked up please fill out the Larger Item/Tree Limb Collection Form
- If you need your trash picked up please fill out the Report a Missed Collection Form
Public Records
- If you would like to request public records, please complete the Public Information Request Form