Customer Service Requests

Thank you for contacting the City of Victoria. Customer Service Requests received during normal business hours are usually acknowledged within the business day. Requests received after hours, on weekends or holidays will be acknowledged on the next business day.

Frequently Asked Questions

Please review the City’s Frequently Asked Questions page to find information about common problems. If you do not find the answer to your issue, submit a new service request.

  1. Code Enforcement
  2. Emergencies
  3. Service Request Forms

Code Enforcement

Name and contact information are especially useful when reporting repeat city code violators. However, this information is optional.

Not all complaints submitted apply to City Codes. In order for the Code Enforcement Division to reply or provide you with the status of your complaint, please call 361-485-3330 or provide a contact number or email when submitting your service request form.