What's New?

Due to concerns over COVID-19, we are temporarily changing our normal business process by allowing new customers to set-up utility accounts online; by clicking on the New Account Activation link below. We encourage our customers to please pay online or to use our Drive-Thru

Effective January 2016, a $3.00 surcharge will be charged when using a credit card in person at the City of Victoria Utility Billing Office.  Currently there is a $3.00 surcharge for credit card transactions over the phone or online.

Other payment options without a surcharge include:

The Utility Billing Office (UBO) is responsible for:

  • Precise and timely meter readings of water consumption
  • Billing for utilities consisting of: water usage, sewer and garbage service
  • Account administration: activation, account maintenance, transfer of services, process meter readings, deactivation
  • Efficient, accurate utility payment collections
  • Water utility service calls: Turn on/off water and all meter reading issues.

View and Pay Your Water Bill
Automatic Bank Draft form Acrobat Reader (Required)
Other Payment Options & Night Drop Locations
Water & Sewer Base Rates
Water Saving Methods (Pamphlet)
Sewer Winter Average Information
New Account Activation

Do you have a utility billing related question or concern?
Please submit a Customer Service Request.


Water Sense for Kids link

 Water Sense for Kids!

Water Conservation methods link