Customer Service Request

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Thank you for contacting the City of Victoria. Customer Service Requests received during normal business hours are usually acknowledged within the business day. Requests received after hours, on weekends or holidays will be acknowledged on the next business day.

Please log in below to submit and track your service request.

For all Police, Fire and Medical Emergencies please call 911.

To report a crime, call the Victoria Police Department at 361-573-3221. Do not submit a Customer Service Request to report any type of crime. For immediate emergency assistance, call 911.

If you need immediate assistance please contact the appropriate department.

If you need tree limb or larger item picked up please fill out the Larger Item/Tree Limb Collection form or if you need your trash pick up please fill out the Report a Missed Collection form on the Environmental Services page.

To submit a request without creating a new account, you may use our anonymous request form.

If you would like to request public records, please complete the Public Information Request Form.

If you choose to submit anonymously, you will not receive a response and your ticket cannot be tracked!

Please click on the categories and topics below to find information about common problems. If you do not find the answer to your issue, please log in or register to make a new service request.


Name and contact information are especially useful when reporting repeat city code violators. However, this information is optional.

Not all complaints submitted apply to City Codes. In order for Code Enforcement Division to reply or provide you with the status of your complaint, please contact 361-485-3330 or provide a contact number or e-mail.