The Victoria Police Department is launching a new survey tool that will allow residents to provide the department with feedback after receiving emergency assistance.
The new survey software, AXON My90, is integrated with the department’s computer-aided dispatch system. Following certain types of emergency responses, the software will send a link to the resident who called 911 and invite them to complete a brief survey about the service they received and how the Victoria Police Department can better serve them.
“Communicating with our residents and listening to their feedback is a critical component of community policing,” said Interim Police Chief Mark Jameson. “It is our hope that creating this avenue for open and honest communication will encourage residents to give us actionable feedback so that we can provide them with the best possible service.”
To learn more about the Victoria Police Department, visit www.victoriatx.gov/police.