Reservations may be made by the public up to 12 months in advance. These reservations are accepted via telephone at 361-485-3215, after 12:00 a.m., on the first day of each month. All phone reservations are time/date stamped and processed on a first come-first served basis. Reservations may still be made in the Business Office but these are considered secondary to online and phone requests.
What is the difference between down payment and deposit?
A 25% non-refundable down payment is due when the Rental Contract is signed. Contracts are generally mailed or emailed on the same day the reservation is taken and the customer has 3 business days to return it signed along with the down payment.
Deposits are included in the rental fee total and help cover items such as cleaning, damage, or any items needed during events which are not included on the contract but for which there is a usage fee. Deposit refunds are paid by the post-event due date.
When is the rental balance due and what are the acceptable forms of payment?
All Rental Fee balances are due 60 days prior to the event. Personal checks are accepted until the 60-day deadline; payments thereafter are by VISA/Master Card/Discover, Money Order or Cash.
Can I stop by and look at the building?
Our staff is happy to accommodate walk-in visitors whenever possible, however it is best to call ahead to determine availability of the space you are interested in touring due to busy reservation schedules. If the facility is in use by another customer, undergoing cleaning, or being renovated, it may not be available for viewing.
What time period does the rental include?
A rental day is from 8:00 a.m. until 12:00 a.m.
What is included in my rental?
Rental entitles Lessee to full usage of the facility, lobby and restroom facilities, free parking, heat and air, and any amenities designated for each room. Rental includes arrangement of tables and chairs by our staff per your design for the event. Operations staff is also on duty during your event.
What equipment do the kitchens include?
Kitchens include usage of sinks, electric ranges, ice machine, commercial refrigerator and a service counter in the Annex Kitchen.
Please note: Dumping food, grease, or other solid products into sinks or drains will result in loss of a portion of your deposit refund.
More time to decorate?
Early entry may be purchased at an hourly rate of $100/hr before 8am beginning at 5:00 a.m. on the day of your event, or you may choose to rent the day prior to your event at half of the regular rental rate. A half price day can be used for event setup only between the hours of 8 a.m. and 8 p.m.
What type of decorations are allowed?
Most fire-safe decorations are allowed - for safety questions contact the Fire Marshal or our offices. Decorations may NOT be attached to any surface with tape, tacks or by any means that will damage walls or floors. Confetti and glitter type decorations are not allowed. Dance wax is also prohibited. For a more detailed list of prohibited decor please see our Rules & Regulations, Section 11.
Will there be someone here to open the building for my event?
Operations Staff are on duty during all events. They are on hand to assist the Lessee with requests for equipment, to answer questions and supply information concerning cleaning requirements, cleanup spills and safety hazards, service restrooms, empty trash barrels and replace trash liners as needed. Staff is in charge of clearing the building of patrons and securing the property post-event.
What if my rental company won't pick up on a weekend?
The Community Center has limited storage available. A storage fee of $50.00 per day would apply to rental items brought in before the event or set up day or left behind after an event. Contact the Business Office for size limitations.
Is alcohol allowed? What containers are allowed? Can alcohol be served from within the facility?
Alcohol usage is at the discretion of the Lessee and can be on a 'bring your own bottle' or concession sale basis. Cans and plastic cups are preferred however glass is allowed. The sale of alcohol requires a temporary permit from TABC. All TABC regulations apply. Security hired through the Victoria Police Department is required as well.
Persons wanting information on obtaining Off-Duty Police Officers for security work may contact the Chief's Administrative Assistant at 361-485-3714 regarding off-duty work.
There are some jobs or events that our officers are not allowed to work. Also the number of officers required may change based on the type of event, location of event, or the number of guests expected.
Do I need to contact the Fire Marshal?
YES. All events held at the Victoria Community Center must contact the Fire Marshal's office at 361- 485-3460 a minimum of 15 days prior. The Fire Marshal will discuss fire safety, fire exits, fire lanes and building capacity.
What do I need to do to receive my deposit refund?
Cleaning must be completed and all items removed from the building by 1:00 a.m.
Cleaning includes removal of all paper/trash/decorations from tables, floors and common areas and disposal into trash cans.
The kitchens and the concession stand must be left in pre-event condition. This means floors swept and mopped, counters, equipment and appliances must also be left clean.