Customer Service Request
Thank you for contacting the City of Victoria. Customer Service Requests received during normal business hours are usually acknowledged within the business day. Requests received after hours, on weekends or holidays will be acknowledged on the next business day.
For all Police, Fire and Medical Emergencies please call 911.
If you need immediate assistance please call the appropriate
department. City Directory
To enter a Customer Service Request:
1. Choose an Area of Request (use "Other" if you cannot find an exact Area of Request)
2. Choose a Request (use "Other" for both Area of Request and Request if you cannot find
an exact match, then give Details of Request)
3. Type in the Details of Request.
4. You must include your email address if you want an acknowledgment email sent back to you.
* Required field
Name and contact
information are especially useful when reporting repeat city code violators.
However, this information is optional.
Not all complaints submitted apply to City Codes. In order for Code Enforcement Division to reply or provide you with the status of your complaint, please contact 361-485-3330 or
provide a contact number or e-mail.
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Request for information