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City of Victoria

Customer Service Request

Thank you for contacting the City of Victoria. Customer Service Requests received during normal business hours are usually acknowledged within the business day. Requests received after hours, on weekends or holidays will be acknowledged on the next business day.

For all Police, Fire and Medical Emergencies please call 911.
If you need immediate assistance please call the appropriate department.    City Directory

To enter a Customer Service Request:
1. Choose an Area of Request (use "Other" if you cannot find an exact Area of Request)
2. Choose a Request (use "Other" for both Area of Request and Request if you cannot find
     an exact match, then give Details of Request)
3. Type in the Details of Request.
4. You must include your email address if you want an acknowledgment email sent back to you.

Area of Request:*
Details of Request:*

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Location of Request:

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Daytime Phone:

Nighttime Phone:

Other Phone (Cell):

Email Address:


* Required field

Name and contact information are especially useful when reporting repeat city code violators. However, this information is optional.

Not all complaints submitted apply to City Codes. In order for Code Enforcement Division to reply or provide you with the status of your complaint, please contact 361-485-3330 or provide a contact number or e-mail.

Currently, this program requires Microsoft Internet Explorer or Mozilla to run.

Request for information